![]() ![]() Several of us have frequent occurrences of their mic stopping in the middle of a call. We've been using Zoom Phone for a couple of years in our office of 10 FTE. The issue seems to be with Zoom and the new system. The mic is built-in to my StreamCam, and I do not lose video when this occurs, only the mic.Īdditionally, this same exact webcam worked perfectly on my old Windows 10 system. Every other application is able to use the microphone for hours. I have researched this issue online and found no fix - several others who experienced the issue also have AMD-based processors.Īgain, the microphone works perfectly fine on the system. My system has an AMD Ryzen 9 7950X3D CPU with 64GB of RAM. My system is running Windows 11 23H2 patched to current levels and Zoom (currently 5.16.6 24712) is also running the current version. Windows has minimal settings (format of 2 channels, 16bit, 48000Hz). I have tried configuring the microphone Advanced properties to no longer allow applications to take exclusive control of the device, but this setting does not seem to matter. ![]() I am not using Logitech G Hub to manage the StreamCam - rather, I use Windows itself. The microphone is part of my Logitech StreamCam - my video never goes out, the camera and microphone are still in Device Manager, the system still sees everything fine, it is just Zoom that has the issue. It is not the microphone that is not working - Zoom for some reason seems to think it is not working. I end up switching the microphone from "Same as System" to "Logitech StreamCam" (which is what the system is using), back and forth, which re-enables the microphone in Zoom. Even in Zoom, when this problem occurs, I can switch the audio to the microphone in question and Zoom sees the microphone as working again. I have other apps which us the microphone for hours without issue (e.g., TeamSpeak, Discord, Steam, etc.). This can happen between 5 and 20 minutes into a call, and can happen several times during a call. Randomly during a call I will get a message from Zoom that my microphone is no longer working. I have a newly built PC and Zoom has microphone issues with it. ![]()
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